Customer portals - B2C
Business portals automate routine processes between entities, which do business or cooperate together. They ensure the “paperless” course of business transactions and the electronic circulation of documents. They increase efficiency and decrease the demands of the whole process.
Electronic circulation and exchange of documents removes the risk of errors on manual transcription of orders, decreases costs for man hours when checking the availability of goods, reduces costs for telephone, fax and written communication when making enquiries and orders, ensures automatic exchange of documentation, invoicing and payment for goods and can also ensure the course of complaints as well as other processes.
Portals also allow for the connection of the ERP systems of both commercial partners – suppliers and customers. Thanks to universal, well tried and tested standards, portal solutions provide an architecture, which is able to integrate systems that would otherwise be incompatible. Thanks to integration with ERP and CRM systems, the business portal always offers up-to-date information, intended for each business partner separately. Portals thus become a comprehensive solution for business relations between partners.
Thanks to these properties, business portals can also serve as B2B marketplaces (e-marketplaces). In some fields, e.g. in the automobile industry, one single business portal integrate tens to hundreds of business partners and all mutual trade among them. Business portals thus create a global e-commerce marketplace.
